Godaddy India — Godaddy Cheated Me - Deleted My Site

Address:Hyderabad, Andhra Pradesh, 500002
Website:www.bedtimeshortstories.com

On, 3rd July, 2017 Nagendra Prasad, one of Godaddy's illiterate tech support guys added a new Ultimate Managed Wordpress Plan in my cart and assured me that it's very easy to migrate the whole site from Deluxe Managed Wordpress Plan which i was using previously to the new Ultimate Managed Wordpress Plan.

After this i followed the exact steps he told me to for migrating my site and adding an SSL certificate to site. The Process got completed as he told and a temporary domain was created in the new hosting which had files of my domain but my main domain was not transferred to the new hosting. When i asked him the reason for this, he told me that it will be done within 24 hours as there is some Backend Process going on in Godaddy.

Next morning on 4th July, 2017, the status was same so i contacted him again. He told me to change the existing IP from the DNS Records to a new IP which he provided. My site immediately went down from that moment. When asked the reason, he further told me that this is Server Propagation Time and should be done in some time. I asked him if there is any other process required to be done tell me now because i can't afford my live site to be down for long. He told nothing else was required and it site will be running in some time.

After another hour, i contacted him again as the site was still down. He then again told me that i needed to remove the domain name from old Deluxe Plan and then add it in the new Ultimate Plan. I did exactly that, the process got completed but the layout of the new site that was live was totally messed up. I raised an alarm to him regarding this and because he didn't knew what to do he gave me another number and told me that this is our Advanced Technical Team's number, they will resolve your issue.

When i called that number i got connected to some Vijay who was again a total idiot. He kept me on hold for 50 mins while telling me that a few CSS files were missing due to which the layout is messed up. I waited patiently but then after 50 mins he told me that issue has been resolved and i would have to make the website again from scratch!!

I checked the main site and it was a clean slate. Over 500 posts with images and videos which i had written over 2 years had been completely deleted and it was a fresh wordpress installation that he had made. SUCH A BIG BLUNDER!!!

Ever since i have been in talks with AJAY, SANCHIT, VINAY who apparently are supervisors with the Chat Team at Godaddy. Everyone has been saying that the issue has been escalated but i don't have any resolution since last 3 days. My live site has been ruined due to these idiots.

Site URL - www.bedtimeshortstories.com

I WANT MY SITE BACK AS IT WAS ON 3rd, JULY, 2017. PLEASE HELP ME.
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