Godaddy India — product sold does not have the features promised

Website:

www.godaddy.in

I was a godaddy customer for the past 3 years where i have my hosting, domain name and even the business plus website builder product with them. One of the products business plus website builder expired on august 29th. I called them in july and talked to the sales people about a possible product business website builder as mentioned on their website which has similar features as the business plus website builder except the email marketing campaign and the service speed. The sales person then sold me a product which he said had all the features of website builder business plus. I finally made a decision and bought the product on july 31st. Once i received the product, to my dismay i found that it wasn't the product i had bought and talked to the salesperson about. So, i called godaddy again and mentioned the same. The sales person, then said, he canceled the product and added the version 7 of business website builder (Which i thought was on their website as well).

Once i received the product, i was happy that it was the same product an used it for a week and then wanted to try the seo feature. When i clicked on that feature, i got a message that i have to upgrade the product and pay another 12, 000rs per year for that feature. I was taken aback and sent a mail to the sales person who sold me the product with the screenshots of the product descriptions on their website. I didn't receive a reply for three days and happened to miss calls from godaddy because i was at work meetings. I sent a mail again on 10th august mentioning the same, but did not receive any calls from godaddy after that about this issue. Instead i received more and more calls about renewing my earlier business plus product.

I got very busy with work and also designing my website that i missed calling godaddy again about the seo feature. After i created my website and published it, i decided to see if the seo feature was turned on, but to my dismay it had not been updated.

Today when i called godaddy, the blame has been placed entirely on me that i did not call for 30 days and i chose the incorrect product, so on and so forth. Godaddy is refusing to give the seo feature in my product saying that it is not included in the product and cannot include it. They are saying i have to pay rs.12, 000 per year extra to get that feature.

I feel this is outright cheating and fraud.in fact, i feel they are misleading their customers by displaying one thing on their website and not giving them the same.

I would like godaddy to provide the seo feature in my product with no additional charge. I am stuck with their product for 3 years without a feature which otherwise can help me.