[Resolved]  Godrej Appliances — 1.5 Ton AC - Cheating for not providing service within warranty

Address:

Hyderabad, Andhra Pradesh, 500082

Dear Mr. Ravi Bhat,

One bitter experience just shatters the trust build over decades. Since generations we have been using Godrej appliances and strongly recommend to the like minds around.

I brought 2 Godrej ACs of 1.5 ton capacity last April from a leading dealer in Hyderabad. At the time of purchase, I was promised that we will be provided with 2 free servicing in a year. Inspite of walking down to the dealer, no service engineer had ever visited my place. I did not get any calls inquiring for the service or complaints. Today when I called up the Godrej Toll Free Customer Care to find out why no servicing was provided as promised, I was asked to call the Lead Technician as appointed by Godrej for Hyderabad. His name is Mohammed Anwar and his contact number is [protected].

To my extreme disappointment, when I called up Mr. Anwar to find a reason for not providing the service on time, I was amazed to listen to his arrogance. Everytime he has been changing his answers stating "Called but no response", "No one was at home", etc. This is the last excuse which could be given for someone's carelessness and ignorance. How can one cover up its own mistakes/slippages by giving such weird reasons?

By any change, if the customer could not answer the call at that time, is it not the duty of the person responsible for a follow up call? How acceptable could this reason be that the Team of Technicians/Service Engineers could not find enough time to follow up with the customer ONCE in ONE FULL YEAR? I am extremely disappointed by the way these guys manage a long term customer leaving no choice but a bad mouth arising from nasty experiences like these.

Who is keeping a track of these service slippage and what is the governance in place to ensure that these uncontrolled virus do not infect the wider pool of happy customers? I would like to get an answer why there was no tracking done for the service slippage and how can it be compensated?

I would expect a responsible person to answer me.

Best Regards
Debasish Mishra
Cell:- [protected]