Godrej Appliances — 1.5 ton split ac not working since 15 days

Address:

401101

My AC is not working since last 17 days. Inspite of it being under warranty, the comapany has not resolved the issue by giving the reason that the concerned part is not available. Its been over 15 days since the issue, still they have not arranged the part and installed it. I have called the customer care umpteen times. They guided me to the concerned service manager who gives me non committal answers. How can a customer be expected to wait for 15-20 days just for a small part. Is it not the responsibility of the company to expedite the service request ASAP especially if the product is under warrant? Pls assist me in the resolution of the aforesaid problem.