Godrej Appliances — Abandoning of Kitchen Project Midway

Address:

Kitch Innova - 1st Floor, 336,11th Main Road, 2nd Ave, Anna Nagar, Chennai, Tamil Nadu 600040, Phone - 09841577364

It is now almost 1 year since the 1st advance payment was done for Modular Kitchen. The work stands incomplete even today. I summarize broadly the badly executed project work which is left half-done.

Due to the COVID-19 Pandemic for 6 months no work was done even after payment which is understandable and hence i did not bother the dealer Kitchen Innova (Anna Nagar, Chennai) keeping in view the trust in the Brand Name you represent.

In Sep-2020 they sent a mail stating they ready with the work and asked for 2nd tranche payment.

Since then the project work to say the least has been not at all to our basic satisfaction levels. I had to incur additional costs due to poor planning & execution of the work.

1) The dealer never came to the project site on the agreed dates and always put us in hardship. After a lot of follow-up and taking re-measurements of the doors / other materials were delivered at our house 2 months later.
2) When work began, the 1st work was removing the slab in our working kitchen. They sent the service person with a hammer to break the slab instead of a cutter as agreed, This resulted in the slab being broken into sharp stones and a lot of debris. I had to spend INR 9000 for a replacement.
3) Further the debris was strewn all over our house and inspite of various reminders they just gave false promises and never assigned anybody to clean the debris. I had to arrange a person to clean and transport the debris for which I had to pay INR 2500.
4) Finally the work commenced and some of the doors for the shelf were not of the correct size (even though measurements were taken many times and blue print prepared for the same). I had to incur INR 10, 000 to change my kitchen construction to suit the wrong size of the doors.delivered by you. I then informed you of the same and asked you to complete the work.
Their service co-ordinator sent me a whats app on 19th Dec 2020 stating the work will be completed in 1 week. However the work is still not completed.

Incomplete work.
a) Doors not fixed in the shelf- Image attached
b) Loft work partially done - Image attached

These incomplete works have left our kitchen in an open state without protection from rodents etc.

There is now a huge trust deficit now due to extremely bad customer service and I am constrained to look to other vendors to complete the half baked work done.