Godrej Appliances — ac not work... so many times problem.. but still not solved

Address:602002

[protected] Forwarded message[protected]
From: "Pga Saravanan"
Date: 18 Jul 2018 10:40
Subject: Fwd: Very poor customer care service- GODREJ & Failure product
To:
Cc:

Dear Customer care,

Last year 23/05/2017 I bought Godrej Dining table, Godrej Cot and bed at a total cost of Rs.2, 10, 000 ( I hereby attach the invoice copy for your reference)

At that time the sales man offered me two options

Either 32, 000 discount from total bill amount or
Free Godrej A/C worth Rs.45, 000
I agreed and took offer of Godrej A/C (at that time my home was under construction so that I took delivery of A/C on 31/08/2017.)

Last month 19/06/2018 A/C got repaired and I informed Customer care (Complaint no-C[protected])

20/06/2018- A service engineer came to home, looked into A/C and said indoor unit BOARD Problem, while he leaves he took the board along with him.

23/06/2018 engineer (Prabakaran Ph [protected]) came with NEW BOARD, he installed and went, again within half an hour A/C got repaired. I contacted him, he said he will come after two days with NEW BOARD.

25/06/2018 engineer (Rajesh PH-[protected]) came with NEW BOARD and replaced the repaired board. On that day A/C worked only for 6 hours.

26/06/2018 I contacted Service Engineer Rajesh, he came and checked. After checking he said a part in Outdoor unit has got repaired, he himself went and bought new part and fixed. Only two days A/C worked.

Again I contacted Mr.Rajesh he gave his superior number to contact ([protected]) I contacted him also, On 27/06/2018 I went to Godrej service centre, Ambattur.

There I met Dept Senior Service Mr.Dinesh, he directed me to Mr. Syedmohamed ([protected]). I contacted Syed, Syed directed me to Mr. Vasanth.

On 09/07/2018 Mr. Vasanth came to home I explained all the problem from the beginning, he repaired the A/C and assured that hereafter it will work properly if not contact me at any time and went. Again within two days A/C got repaired.

12/07/2018 I contacted Dept Senior Service Mr. Dinesh and I said I don’t want this A/C please take this away from here and replace it with new one. He agreed to refund the money and asked me to send the invoice copy, I did so. After seeing the invoice copy he said it was given at free of cost so that it cannot be refunded. (pls refer whats app image)

After all this, a service engineer came, and now he is telling completely a different story that the problem is with Current fluctuation.

Now I am totally upset with your BRAND- GODREJ. And I really want to know the answer for several questions which I can correlate with my experience from your brand.

Why are you cheating customers?- At the time of purchase you offered me cash reduction, instead that I got A/C from you. But now how can you tell that A/C as gift.
Don’t you have proper trained or well experienced engineers?- For the past one month I am contacting your customer care for several times. Each and every time they come just do something for sake and they go. Their service don’t even last for 2 days.
Why don’t you value customer?- Do you think I don’t have any job to do rather than chasing your service engineer, visiting your customer care, looking at A/C whether it is working or not? Etc.


Because of this problem many nights I lost my sleep so that I had medical issues. Many of my friends and family members suggested me to buy Bluestar A/C, I am the fool who bought this.

I had a great image over GODREJ but you people proved that my thinking is completely wrong. Please let me know WHY ARE YOU CHAETING CUSTOMER LIKE THIS? Instead you would have asked me to pay total amount Rs. 2, 10, 000 I would have happily paid. There you played a complete drama of offer Rs.32, 000.

Godrej tagline- Brighter Living, (better you change it as BITTER living).

Sorry to say this Sir, But I have no other option. Literally I feel like burning the A/C in front of your showroom, So public will know the fact.

I here by request you to reply to my e-mail with answer for my questions and also replace this A/C or refund my Rs. 32, 000 as you agreed at the time of purchase.

Expecting a quick and positive reply from you.

Thank You,

Regards,

Saravanan A,

Ph: [protected] / [protected]
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