[Resolved] Godrej Appliances — complaint about order booking & delivery

Ramakant Tupe

from Mumbai, Maharashtra

Address:

2/6, Sawant Chwal, Shivkripa Nagar, Bhandup (East), Near Kashivishweshwar Mandir, Mumbai City, Maharashtra, 400042

I have booked refrigerator rd edge pro 225 coine 5.1 inverter wine blossom on 29.09.2019 with your executive mr. Aayan (Application no.2247245). I have requested delivery on desera. They had agreed & confirmed that the colour wine blossom is in stock. I have paid advance payment also. On the day dasera they never called me for delivery & when i called he told me that the delivery will happened in next 2 days ie. Today 10.10.19. When i called him today he didn't replied, then i called head office on [protected] they replied the colour win blossom is out of stock we can supply only silver blossom which i don't want.
Therefore i have cancelled the order. My question is when i have booked well before advance then their repsonsibility to keep the model available on that time.
Kindly reply.

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Dec 1, 2019

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2019

Godrej Appliances Customer Care's response Dear Ramakant,

I would really like to help you with this. Kindly share your mobile number and location as it'll help me to get in touch with you as soon as possible.

Regards,
Zainab

Verified Support

Oct 22, 2019

Godrej Appliances Customer Care's response Dear Ramakant,

I am still awaiting your details. Kindly provide the same so that I can have my team get in touch with you to resolve your issue.

Regards,
Zainab

Verified Support

Oct 31, 2019

Godrej Appliances Customer Care's response Dear Ramakant,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any query.

Regards,
Zainab