[Resolved]  Godrej Appliances — complaint for freezer door replacement

Address:

New Delhi, Delhi

I have logged my complaint with godrej customer care dated 14th jul'17, complaint no. Dl[protected] for freezer door locking issue which was delivered faulty, technician (Sunil kumar verma) visited home on 15th jul'17 and said that it was broken while usage where as it was delivered faulty at the time of delivery. First off all i was not agreed that it was damaged lock was not good quality for it is not getting properly locked cause icing outside compartment area which is not allowing to lock the door but as i am not subject matter expert i agreed with engineer and he informed that it has to replace the (Entire door) and charge for that need to paid in advance inr 500+ i argued with him to installed first then ask for payment instead of asking for advance which he rejected and asked to paid in advance so to solve my problem i have paid money in advance, complaint was suppose to get closed in 1 week time, since then i called godrej number of time and every time i called they says that engineer will visit soon. It is not more than 1 month + but no one visited to replace the door. Today after 1 month of continues followup i have requested them to refund the money for which godrej customer care executive is asking me to discuss the same with services center instead of asking them for refund i argued with them that i complained godrej not to any services center for which he said can only send mail to them and cant do any thing else.