[Resolved]  Godrej Appliances — complaint given but not responding from last 1 month

Address:Flat No.603, c-wing, Bldg. No.D-3, Azad Nagar CHS, near Ryan international school, opp. Aarey Bhaskar Garden, Santosh nagar,, 400063

Dear Sir/Madam !
I have purchased one refrigerator bearing Model No. 52141501SD01388, Bill No.311/12051368 on 22.08.2018. From the very first day it was not working properly but we have ignored. But from 10 April 2019 is not working as cooling, door closing and other problems was there. The Dealer also committed that the technician from company will come and show you a demo, how to use it. But nobody has came from August 2018 to April 2019.
I first given compliant on 12th April 2019 to customer care one sale person named MR. SURESH PAL related to dealer. One technician attained the complain and told us that door and kit problem is there. We will launch complain to company and replace the door and kit. But they have ignored our complain. I am facing a lots of problem due to fridge. We are regularly calling from 16 april to till date. So, many called has been done to other technician, Name MR. RAVI, slaes person SURESH PAL and service center supervisor named MRS. VARSHA.

Now I am informing you that please replace my product or cancelled the said sale deed and refund my totot money. Otherwise we will be proceed it before the consumer court as per your terms and conditions.
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Jun 21, 2019
Complaint marked as Resolved 
Godrej Appliances customer support has been notified about the posted complaint.
Verified Support
May 14, 2019
Godrej Appliances Customer Care's response
Dear Prabhu,

We apologize for the trouble you've faced and would like to assist you with this.

Request you to share the complaint number & your mobile number so that I can address your concern priority. In case you have not lodged a complaint yet, please do so by calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2xLUhEi

Regards,
Kavya
Verified Support
May 16, 2019
Godrej Appliances Customer Care's response
Dear Prabhu,

I am still awaiting your details. Kindly help me with the same as it'll enable me to resolve your issue faster.

Regards,
Kavya
Verified Support
May 21, 2019
Godrej Appliances Customer Care's response
Dear Prabhu,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any query.

Regards,
Kavya
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