Godrej Appliances — Defrost function of refrigerator not working

Address:

Chennai, Tamil Nadu, 600044

I purchased a Godrej refrigerator (Model : RH EDGE DIGI 192PDS) on 14 March 2015. from a chennai based dealer. The price of the refrigerator is Rs. 17, 550/-. After 1 week of installation, The defrost function stopped working. The chill tray has full of ices & we could not keep milk packets on ice tray. I have raised a complaint with customer care at TOLL FREE #[protected]. The service technician came and made some repair. After a week, The same problem persists. Again, We raised a complaint. The technician came & made some repair. The same problem still persists. So far, We have made complaints about 7 times. Still, We face the same problem. The refrigerator is unusable. When the technician visited our home last time for repair, He promised that he take up the issue to top level and replace the product completely if the problem persist again. While LG refrigerator is functioning without any hassles for so many years, I am surprised how this brand refrigerator is not functioning even for a month. I feel that I have been cheated. I presume that Godrej is the best brand. Now, Godrej has cheated us. I request every one to think twice before buying a product from this brand.