[Resolved] Godrej Appliances — Excess money charged for the spare part.

K

kk h

Oct 4, 2022

Address:

Kaibartapara, Barasat, North 24 Parganas, Kolkata, West Bengal, Pin=700124

My fridge was not cooling and I requested for the service. One technician visited my house and replaced the starter of the compressor.
He charged Rs. 400/- for the service and Rs 2050/- for the starter which is available in the market only for Rs. 400-500/-. The spare part (starter) he gave had no price tag. Is this how technicians charge in Godrej? Is there no pricelist the company provides?

My Docket Code/Call no=R2228741
Ref ID=KOL[protected]
Dated= 02.10.2022

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Nov 7, 2022

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2022

Godrej Appliances Customer Care's response Dear Customer,

I am extremely sorry to hear about your experience and would like to take this opportunity to resolve your complaint.

Kindly provide the complaint number & your mobile number so that I can resolve your issue on priority. In case you have not lodged a complaint yet, please do so by texting ‘Hi’ to [protected] on WhatsApp or calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2xLUhEi.

Regards,
Lisa

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Comments

K

kk h

Oct 12, 2022

My fridge was not cooling and I requested for the service. One technician visited my house and replaced the starter of the compressor.
He charged Rs. 400/- for the service and Rs 2050/- for the starter which is available in the market only for Rs. 400-500/-. The spare part (starter) he gave had no price tag. Is this how technicians charge in Godrej? Is there no pricelist the company provides?
Such an exploiter!

My Docket Code/Call no=R2228741
Ref ID=KOL[protected]
Dated= 02.10.2022
You ask the things that we do not have or have not been given to leave the problem unsolved. Good idea.

When I lodged a complaint, the company did not provide any complaint number. Only ID: 3329222 was given.
It is still unsolved.
Do you have any answer? Shall I assume that you all are also part of the whole thing?

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