[Resolved]  Godrej Appliances — fake and irrelevant service

Address:411013
Website:homeservicecenter.in

I had problem with my refrigerator. I called customer care number from google[protected]. Which claimed to be authorised service centre. When the technician arrived he said he needs to change a part which will cost rs 2850 and installation charge of 300. I agreed to pay and they gave me receipt of the same. After sometime i went to the local market and found that cost of product was 550. I called them up and asked for explanation they said it was cost of service centre. I agreed. Later that day the refrigerator stopped working again and when i called they were very rude and said technician will arrive tomorrow morning. Next day morning i called them and asked them when will the technician arrive he said within 2 hrs. When i called them after 2 hours they said technician is on leave will not be able to come. And disconnected the call and is answering the call. And they have issued a fake bill without gst.
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Nov 3, 2018
Complaint marked as Resolved 
Godrej Appliances customer support has been notified about the posted complaint.
Verified Support
Sep 26, 2018
Godrej Appliances Customer Care's response
Dear Rohit,

Sorry about this. However, with the given contact number, our team is unable to trace your issue. Request you to register your complaint by calling us on our toll-free no.[protected] or to log a request, click here: http://bit.ly/2xLUhEi

Regards,
Godrej Appliances Team.
Verified Support
Oct 01, 2018
Godrej Appliances Customer Care's response
Dear Rohit,

We are still awaiting your details. Kindly help us with the same as it'll help us resolve your issue faster.

Regards,
Godrej Appliances Team.
Verified Support
Oct 03, 2018
Godrej Appliances Customer Care's response
Dear Rohit,

As we haven't received your details, your complaint has been closed from our end. Do get back to us if you need any further assistance.

Regards,
Godrej Appliances Team.
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