Godrej Appliances — freezer is not working as it should be

Address:

Uthram, panoth, POST KANKOL,, Kannur, Kerala, 670307

Hi team,
I need your urgent attention on this issue, because I don't know what to do further..
I bought Godrej RT eon 231ps refrigerator on 27th August 2015 from National radio electronics company payyanur, with huge expectations.
As this is a double door refrigerator we had enough expectations. Because one cabin seperately we can use for making ice in summer.. we haven't noticed any problems till second last year.
2years back on one hot sunny day we bought some ice creams from local shops after having some scopes I kept it inside my fridge and very next day I opened and what I have seen had made me embraced. All the creams melted(there was no any power cut in any times)..I kept it there for one week but it did not turn in to ice again.. I called customer care for troubleshooting the issue. Call number 627349 has raised and technician told my parents that there is a problemwith thermostat, but they did not change it. We forgot things due to other problems..
Second part of the story begins after 2year on this summer I have faced same issue . Raised a new call number 705609. Technician told me this is due to gas leakages. Next day senior technician came with new stabiliser and asked time to buy because this might be a use case of low voltage issue. I got convinced with his words we bought it for 2400(I would have been happy if the issue has resolved with this !). But till next day I checked it I can see ice creams still in same state all are in melted state..
I told him the story..
1)in summer season it is very much tough to create ice creams. (Ice creams I bought with the one which I kept in my fridge is still in frozen state in other refrigerator, but he is telling in Godrej it will be like that)
2) milk products need more time than water to get freazed (I don't understand his this logic).

After all this incident he asked me to bring refrigerator to his service centre even though I was not ready to transport it to their showroom, with the promise of return in 2days, I sent it to their service centre .I gave it on Friday morning.. Monday(after 3days) evening I called them. They were telling machine is not checked yet and they need some more days.. I got frustrated like anything even after 3days they didn't check it. Just because I need solutions I waited for some more days.. after 5days in Wednesday I called again(they did not call me) . They told this machine is working as normal and it doesn't have any issue. They told we will return the product on next day and returned on Friday ..
What I have seen in my home is the same thing. Some time it is giving ice but if I keep any icecream or any other products it will melt very easily and not keeping the temperature...

I have said this problem to technician. But he was not ready to fix the issue.. I don't know what to do now

I have some questions..
1) Is it the normal behaviour of Godrej refrigerator?
2)If it is normal why do we need refrigerator since it will not freaz in summer as service engineer told?
3) Are you expecting me to keep my refrigerator in services centre always to get my ice creams are in frozen state?
4) if this is normal why national radio electronics company sales man suggested me to buy this?
5) is this behaviour of service engineering team is normal in Godrej

After all I have wasted my 1100(500 service charge+ transportation charge 600);and still we are not able keep any icecreams inside my fridge..

This might be huge mail..but being a frustrated customer I need a solution for this.


Please please suggest me a solutions

Regards
Midhun k v