Godrej Appliances — fully automatic washing machine - regarding poor service and response by regional person

Address:	Rajsamand, Rajasthan, 313211
Website:	www.godrejsmartcare.com

This is regarding the very poor and non-reliable services being provided by service engineer rajsamand, udaipur (Rajasthan).
I have purchased model wt eon 650 phu fully automatic washing machine around 4 yrs back during the sell excebition held in hindustan zinc ltd, dariba township, rajsamand, rajasthan.
Since last around 4 months i have started facing problem in the machine with some error e -04 and machine was not taking water. I immediately contacted kankroli (Rajsamand) representative, and provided all the details related to problem. After many follow up he visited and confirmed that there is some problem with main controller pcb and recommeded to change the same.
I asked him whether it has to locked with official helpline center? He confirmed that it is already locked by him since calling him is also as good as reporting officially.
After around 20-25 days he replaced the entire controller costing around rs 6500 /- which was the huge amount.
From the next day (From july 2nd week) machine started doing abrupt behaviour. Like -
1- e -04 error comes any time.
2.- cloth load is not coming or it is coming with abrupt value.
3 - most of the time spinning is not happening (At around 10% time it is happening).
4 - some time whenever the spinning is happening, it is for more than 3-4 times (Higher number of time what we select).

Due to above problems i am not able to use the machine since last 2-3 months after spending 6500 /- rs. The same was reported to godrej rajsamand, godrej udaipur representatives but they are not resolving the issue. Now they have stopped lifting the phone also.
The behaviour by these representative is pathetic and ruining the name of godrej.
Cosidering the godrej as very reputated company i preferred to purchase the machine but now it is becoming useless for me due to poor service by the concern persons even after spending a lot of money.
Would request to immediately refund my rs 6500 /- or change the controller again and resovlve the problems completely.