[Resolved] Godrej Appliances — godrej air conditioner complaint not attended for the long time

[Resolved] Godrej Appliances — godrej air conditioner complaint not attended for the long time

B badrinath bollini from Chennai, Tamil Nadu

I m badrinath from chennai. I had purchased two godrej acs and using it. For the past 2 months, both my acs are down. After raising multiple requests it is not attended so far. Kindly note that both acs are under amc. Considering peak summer now, we are struggling a lot in night time with out ac. Therefore request you to make arrangement to get it sorted out immediately or extend the amc by one more year. If nothing can be done then please return the amc amount. Complaint # - c[protected] Regards Badrinath Mobile - [protected] Was this information helpful? No (0) Yes (0)
Aug 12, 2021 Complaint marked as Resolved Godrej Appliances customer support has been notified about the posted complaint. Verified Support May 13, 2020 Godrej Appliances Customer Care's response Dear Badrinath, I apologize for the trouble you've faced. I have shared all the information with my team, who'll be getting back to you at the earliest. Considering the COVID-19 situation & the subsequent countrywide lockdown by the Government, we are forced to suspend all our physical service operations till further notice, for the safety of you, your families and that of our technicians and support staff. However, we are committed to serving you to the best of our ability, even in these testing times. We have hereby initiated ‘Remote Assistance’ wherein we are providing you with 'Do It Yourself' videos or Voice Assistance to solve at least some of the simpler service requests. For that, you can reach out to us over email ([protected]@godrej.com), via website (godrejsmartcare.com) or our mobile app (Godrej Smart Care). Regards, Lisa
Add a Comment	Share
Submit Close