[Resolved] Godrej Appliances — godrej air conditioner service cheating

Anas135

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 401107

Good afternoon,
I had bought a godrej Ac on 12/04/2016 whose warranty expired and then we renewed the warranty for 3 additional years from 25/05/2018 .
The service is not good nor is the AC in these 3 years I have experienced abundant of problems, from low cooling to not sufficient air flow to water leakage, I have regularly called your technicians for service which they do and the problem arises again in some days
Today also I called your technician for a problem of water leakage from the AC he checked and said there is choke and not sufficient air supply he then stated it will require a petrol cleaning for which he would need to remove the AC and take it with him and said it will charge me Rs. 1200 /-
My question is why do I need to pay this additional cost when the problem is with the machine itself, there is nothing written in the agreement stating that I will need to pay additional for these services, you don't have to replace anything so no question of the cost of parts, when your technician has accepted that the problem is with the machine then why do I need to pay extra for it to be solved ? Nor did the person who came to collect the check any such thing, I'm sorry I will not pay any extra cost for which is clearly a job which should have been done long back without cost, which we still accepted as the problem was not severe, now there is complete leakage and we cannot use it
Is this the type of cheating Godrej does and the service it provides ? I will post these questions in online forums like quora and also in customer forum of the government, I'm really disappointed with this service and this hidden cost of your services .I am attaching the service contract with this mail.
Please reply as soon as possible as what are you going to do about this issue.
Thank you...

This is the email I had sent and.i haven't got a proper response for this issue

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Jun 28, 2019

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

May 28, 2019

Godrej Appliances Customer Care's response Dear Customer,

Allow me an opportunity to assist you with your concern. Kindly provide the complaint number & your mobile number so that I can address the same as soon as possible.

You can get the complaint number by calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2xLUhEi

Regards,
Kavya

May 28, 2019

Updated by Anas135 Complaint number : B[protected]
Phone number :[protected]
This complaint number is from 4th May the service person came and said that he has to take the air conditioner with him but will charge Rs. 1200 and we refused, as we were not satisfied with the service we didn't give him the OTP, we have requested for service again because there is no cooling and no proper air flow and we think he will give us the same reason and do nothing .Please give a proper solution for this as we are not going to pay extra 1200 on top of the warranty cost for something so simplr and which should be your job. If they can do the service and repair it while the AC is mounted well and good and if he has to take it down for service that should be your lookout . please do the needful thank you . We are located in Mira road, Thane if that is helpful to you to resolve this quickly

May 29, 2019

Updated by Anas135 I again called for service today for low cooling, and dripping water and still he said they will have to take down the AC and take it to their workshop which is just 5 mins from my home. I said you take down the AC and I will deliver it to the workshops so no chance for travelling charges, he said no and the funniest thing is when I asked him is the whole RS 6, 000 you'll have taken for warranty is just so that whenever any problem occurs you can only CLEAN THE AC and if any problem which can't be solved by that you will have to take the AC to the workshop saying it's necessary and asking for addition money?. That is serious cheating and break of trust as well as I'll trained engineers I have made a complaint from the same number which I have posted before please look into it as I'm feeling really betrayed by this policy and your terrible service.

May 29, 2019

Updated by Anas135 I think this is the complaint number 183805 .which I got from when I had emailed customer care and they sent me this, after this I didn't get a single reply from them

Jun 06, 2019

Updated by Anas135 I have waited long enough for any of your call backs, is this how you treat your customers ?. The service guys send the worst technician whose answer to any problem is that they have to take it to their workshop which costs me 1200 extra, any problem which cannot be solved and you will have to take it to the workshop will cost me extra ?what kind of cheating is this ?the workshop is 5 minutes from my home and I offered to bring it there he just has to uninstall the AC and install it again but they refused that they will still charge ?what kind of nonsense is this I have paid enough money for warranty for these problems to be covered when the technician comes he says the same thing over and over ?are all these warranty claims just an excuse to make money if it is so it is a pathetic excuse for a company, my father chose godrej Because he believed in it as I can see it is nothing as he thought it was, I will post all my complaints on every online complaint forums and general forums I find my hands on I promise