[Resolved] Godrej Appliances — godrej edge - dealer denying to provide duplicate bill

Ashutosh Pandey

from Srinagar, Jammu and Kashmir

Address:

Gwalior, Madhya Pradesh, 474020

I purchased a godrej single door refrigerator. The fridge model is of 2015 (Single door godrej edge). It was purchased from gwalior dd nagar dealer during october 2015. I'm facing a problem with compressor cooling. Due to the loss of my original bill, i requested the dealer to provide me with the duplicate bill, first, he agreed and later said that he doesn't keep the old bills.

Kindly help me to avail the warranty.

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Jul 19, 2019

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2019

Godrej Appliances Customer Care's response Dear Ashutosh,

I apologize for the trouble you've faced and would like to assist you with this.

Request you to share the complaint number & your mobile number so that I can address your concern on priority. In case you have not lodged a complaint yet, please do so by calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2xLUhEi

Regards,
Lisa

Jun 03, 2019

Updated by Ashutosh Pandey Dear Mam, i have already lodged a complain but the Godrej service centre people are not listening to me and saying to show the refrigerator bill. I explained them that I have lost the bill and the Godrej local dealer from where I purchased the fridge is not giving me the duplicate bill. The service centre Of Godrej are not ready to repair the fridge without Bill and saying they will charge for the parts repaired without bill.

Jun 03, 2019

Updated by Ashutosh Pandey My Godrej Refrigerator complain number is [protected].
I made a wrong decision by purchasing Godrej product because no one is ready to listen me . Godrej is not giving me the warranty without bill. And Duplicate bill is not being provided by the Godrej Dealer

Verified Support

Jun 17, 2019

Godrej Appliances Customer Care's response Dear Ashutosh,

Kindly provide the complaint number & your mobile number so that I can connect with you to address the same as soon as possible.

Regards,
Lisa

Verified Support

Jun 18, 2019

Godrej Appliances Customer Care's response Dear Ashutosh,

As I haven't received your details, your complaint has been closed from my end. Do connect in case you need any further assistance.

Regards,
Lisa