[Resolved]  Godrej Appliances — godrej edge refrigerator

Address:732101
Website:GODREJ REFRIGERATOR

Sir i have godrej refrigerator single door model no.- gde1954. I have a warrenty in door change. Today 20/12/2018 i call godrej coustomar care rise a complain for change door. Complain no.- [protected]. First service representative told me 375/- charge to pay for visting charge. Than technician call me and told me 375/- + 150/- =525 rupees pay. 150 /- pay for door send to other service center for paint and this rupees burden by me. And the maximum time to paint is 30 days. But if you see the warranty card there is maintion that there is no charge to pay in warranty. Please solve the issue immidiately. My contact no is [protected]. I attached my refrigerator warranty card and bill. Date of purchesed 31/05/2010 and door replace warranty for rust 10 years.
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Jan 26, 2019
Complaint marked as Resolved 
Godrej Appliances customer support has been notified about the posted complaint.
Dec 23, 2018
Updated by AnIrBaN 90
please solve immediately sir/madam.
Verified Support
Dec 24, 2018
Godrej Appliances Customer Care's response
Dear Anirban,

I will surely look into this. I have forwarded your details to the concerned team. Be assured, they’ll connect with you at the earliest to address your concern.

Regards,
Lisa
Dec 25, 2018
Updated by AnIrBaN 90
today they call me and told me there is no mention service charge 375/-+150/- transportation charge in mention on warrenty card. i want to know why this not mention. they told me i have to pay and concesion 50/- from transportation charge. i give him the refregetar to solve but i have to pay. i think this is very bad service. plese look the matter.
Verified Support
Dec 26, 2018
Godrej Appliances Customer Care's response
Dear Anirban,

I have been updated by my team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Regards,
Lisa
Dec 26, 2018
Updated by AnIrBaN 90
But I already paid . please see the matter
Jan 02, 2019
Updated by AnIrBaN 90
what happed. can i refund the money. quick responce.
Jan 10, 2019
Updated by AnIrBaN 90
are you solve the problem?
Feb 01, 2019
Updated by AnIrBaN 90
balance not refund
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