[Resolved] Godrej Appliances — godrej edge refrigerator

 
1 Review
Englishbazar, West Bengal, India
 AnIrBaN 90 on Dec 20, 2018
Sir i have godrej refrigerator single door model no.- gde1954. I have a warrenty in door change. Today 20/12/2018 i call godrej coustomar care rise a complain for change door. Complain no.- [protected]. First service representative told me 375/- charge to pay for visting charge. Than technician call me and told me 375/- + 150/- =525 rupees pay. 150 /- pay for door send to other service center for paint and this rupees burden by me. And the maximum time to paint is 30 days. But if you see the warranty card there is maintion that there is no charge to pay in warranty. Please solve the issue immidiately. My contact no is [protected]. I attached my refrigerator warranty card and bill. Date of purchesed 31/05/2010 and door replace warranty for rust 10 years.

godrej edge refrigerator
godrej edge refrigerator
Complaint marked as Resolved Jan 26, 2019

Complaint Status


[Dec 20, 2018] Godrej Appliances customer support has been notified about the posted complaint.
Updated by AnIrBaN 90, Dec 23, 2018
please solve immediately sir/madam.
Verified Support
Godrej Appliances Customer Care's response, Dec 24, 2018
Dear Anirban,

I will surely look into this. I have forwarded your details to the concerned team. Be assured, they’ll connect with you at the earliest to address your concern.

Regards,
Lisa
Updated by AnIrBaN 90, Dec 25, 2018
today they call me and told me there is no mention service charge 375/-+150/- transportation charge in mention on warrenty card. i want to know why this not mention. they told me i have to pay and concesion 50/- from transportation charge. i give him the refregetar to solve but i have to pay. i think this is very bad service. plese look the matter.
Verified Support
Godrej Appliances Customer Care's response, Dec 26, 2018
Dear Anirban,

I have been updated by my team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Regards,
Lisa
Updated by AnIrBaN 90, Dec 26, 2018
But I already paid . please see the matter
Updated by AnIrBaN 90, Jan 02, 2019
what happed. can i refund the money. quick responce.
Updated by AnIrBaN 90, Jan 10, 2019
are you solve the problem?
Updated by AnIrBaN 90, Feb 01, 2019
balance not refund
Complaint comments  Add a Comment     Updated: Share0Tweet0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    52%
    Complaints
    723
    Pending
    192
    Resolved
    325
    phone
    +91 22 6796 5959
    +91 22 6796 1800
    +91 22 6796 1700
    location
    Pirojshanagar, , Vikhroli, Mumbai, Maharashtra, India - 400079
    Godrej Appliances - godrej edge refrigerator