Godrej Appliances — godrej eon double-door refrigerator

Address:

Mumbai City, Maharashtra, 400012

I had booked godrej eon – double door fridge on 23rd november, 2017. The fridge was delivered to me on 25th november, 2017 and commissioned on 26th november, 2017.

There was a power failure in my building on 24th november, 2018 evening. I switched off the main power supply of my room. After the power was restored, when i switched on the fridge, it was not starting. Immediately the same day i contacted godrej customer care and complained about my fridge not working. The person who answered the call assured me that if the service centre is working on sunday then they will put my request on priority. Through sms i was sent call no. B[protected].

On monday 26th november, after numerous calls, the engineer visited my place at 2.30 pm. On checking the fridge he informed that some part had to be replaced. He also mentioned that i have to pay for the part as it was not in warranty period. I informed him that though the fridge was booked on 23rd november, 2017, it was delivered only on 25th november, 2017 (Proof shown to him) and it was still under warranty period. The engineer then informed that he had to speak to higher-up authorities and get the sanction from them.

Today morning (27/11/2018) i got a call from the engineer that as a special case they had waived off the charges and that the engineer would come to my residence by 2.30 pm to replace the part and set the fridge in working condition. Your engineer came to my residence around 6 pm and replaced some part and informed that the fridge will start cooling after 3 hours.

I again complained that the fridge is not cooling and was told that they will send the engineer. Your engineer visited my residence at around 12 pm on 28/11/2018 and could not rectify the mistake.

It has been four days since my refrigerator is not working and the engineer cannot rectify the mistake. Everyday a new engineer visits my residence.

Till date (28/11/2018 – 1.00 pm) my fridge is not working.

Barbara alphonso
[protected]i