Godrej Appliances — Godrej Eonvibe 326B HCF SL MD defective product

Hi Team,

I have purchased Godrej Fridge on 10th Jul 2020 from Leo International 2020-21 Shastri Nagar Kanpur. I have paid 28, 000 rupees for the fridge but it seems the fridge which i have got has a manufacturing defect or design fault .

We are facing a lot of issues with the new fridge within less than six month. It clearly shows the quality of the product is not up to the mark. As it was repaired thrice so far. Every time customer care team/ technician changes the faulty part. Recently motherboard has burnt as confirmed by godrej technician.

This fridge we have purchased mainly for my parents who are in their seventies(70+) to keep their injection and drugs. I believe we have already lost 21000 worth of medicine and drugs so far.

Model Name : Godrej Eonvibe 326B HCF SL MD

Product Serial No :[protected]FR0610

Date of Purchase : 10th Jul 2020

Issues faced so far

Compression was not working now and then

A lot of ice is accumulated in the freezer and defrosting is not working.

Also water leaks after a regular interval. I tried all settings as per the product manual.

Every month the cooling effect is lost and I need to get it repaired.

Motherboard has been burnt and only given only 3 months warranty on the new motherboard .

It started making noise and wasn't working properly

Sensor changed

It was not even able to cool my vegetables and water bottles.

Perious complain numbers: L[protected], L[protected]

Even Service technician also has no idea why this is happening.

Now the problem is happening now and then. If motherboard issues happen in future 4000 rupees will be charged as confirmed by the technician.

My parents are retired and in old age. They do not have time and energy to log faults every month and wait for weeks to resolve the issue. Even within six month we have faced the above mentioned issues which is not expected from a reputed company product like Godrej. Once warranty is over (after one year). I have to pay for the charges in future for repairing or changing faulty parts and services which will be an over burden for me.

I strongly believe the issue with this model and request you to please replace the product or refund my hard earned money .