Godrej Appliances — good knight activ cartridge - short wick

Website:www.goodknight.in

I have been using godrej good knight active plus mosquito repellent for last few months. Recently i bought a new active plus cartridge for the same from a grocery store in pune. It was a sealed cartridge as usual.

After about 2 - 3 days i realized that there was no more peculiar smell of repellent in the room and eventually i started noticing mosquitos trying to bite me at night.

After that i was wondering what's wrong and closely inspected the cartridge just to find that it had too short wick. The wick did not extend up to the full bottom of the cartridge. This appears to be a manufacturing defect that went undetected in the quality check. See the attached photo. The wick is not of sufficient length to trigger the required capillary action to pull the liquid and vaporize the same in air. It does not extend upto the full length of the cartridge. The repellent has just been heating and may be overheating as a result of that without pulling the liquid from the cartridge.

Unfortunately there's no way to inspect this product before purchase.
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Godrej Appliances customer support has been notified about the posted complaint.
Jun 16, 2018
Updated by diff_2013
Godrej did not revert back on this complaint. I have now decided that I shall open each and every refill pack before buying and inspect the cartridge for any possible defects.
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