[Resolved]  Godrej Appliances — misinformation about the product and no installation done

Address:Mumbai City, Maharashtra, 400005
Website:www.godrejappliances.com/GodrejAppliances/index.aspx

I bought a godrej ac on the 29th apr'18-sun from vijay sales in opera house, mumbai. I was told that the delivery would be done in 3 days and the installation in another 3 days. This happened correctly. When the technician came, he demanded of some breakage in the wall so that the ac fits correctly and could not do it himself. When i got this done and asked godrej to send the technician again, they took more than 5 days to send someone. When he finally came in yesterday, he was unable to do the installation and explained the mistakes in their own ac. He inserted the pipe and left it open and went away. He had no idea with what was happening and when i called the lady in godrej, she too did not want to help on the phone. This company is surprisingly pathetic in service and their acs too are not similar in setup like the others in the market.

I cannot deal with this unprofessional attitude of godrej and demand a refund for my product. Please have the concerned authority talk to me and resolve this in this weekend itself.
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Jun 17, 2018
Complaint marked as Resolved 
Godrej Appliances customer support has been notified about the posted complaint.
Verified Support
May 14, 2018
Godrej Appliances Customer Care's response
Dear Customer,

We’ll surely look into this.Kindly provide the complaint number & your mobile number so that we can address your issue as soon as possible.

Regards,
Godrej Appliances Team.
May 14, 2018
Updated by Aar Ess
The person called me on Saturday evening to resolve this and asked his team to look into it. He hasn't called back after that. When I tried calking him this noon, he cut my call twice. What next?
Verified Support
May 16, 2018
Godrej Appliances Customer Care's response
Dear Customer,

We are still awaiting your details. Please share the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team.
Verified Support
May 17, 2018
Godrej Appliances Customer Care's response
Dear Customer,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.
Complaint comments 

Comments

The person called me on Saturday evening to resolve this and asked his team to look into it. He hasn't called back after that. When I tried calking him this noon, he cut my call twice. What next?
I purchased window A.C form Godrej Bhavan, Sher Shah Suri Marg, Okhla, New Delhi, Delhi -110065 on 13th of May 2018, having product code:[protected]SD00617, Model:- GWC 18 TGZ 5 RWQM. Technician came to install new A.C on 15th May asked me that A.C purchased by me is defected neither A.C nor remote is working.

I immediately informed this matter to A.S.M of Godrej ( Mr.Ankit ).He assure me to change A.C and provide me new A.C.
But I can't get the solution . I payed for new A.C. Kindly change defected A.C with new A.C

Please do needful action.

Madhu Malti

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