Godrej Appliances — newly purchased double door godrej refrigerator stopped working

Dear team,
On 23th august 2020 i have purchased double door godrej refrigerator (Product serial no:[protected]fr00175. Model: rx eon 260 b25 hi. Product code:52141501sd01903), through your local godrej campaign.in this regard on 23th august 2020 your sales executive mr. Sumit chatterjee (Code: 928651) visited to my home & gave me exchange offer for my old godrej fridge with a new double door godrej refrigerator. He said that this is a direct sales from godrej company. I accepted his offer & on 28th august 2020 the new double door godrej refrigerator delivered to my home. On 30th august 2020 godrej technician came to my home for demonstration. Let me tell you one thing that all this things are coordinated by your sales executive mr. Sumit chatterjee (Code: 928651) & he also sold me a trolley for rs.1500/- for the refrigerator. The fact is that i have blindly believed your sales executive mr. Sumit chatterjee (Code: 928651) in this deals. But after using the refrigerator for few days, from 18th september 2020 evening my new godrej refrigerator stopped cooling (Mainly refrigerator portion). I have booked a service call (Call no:k[protected]). On 19th september 2020 technician visited to my home & found ice blockage in cooling pipe, technician also advised that this a manufacturing defect & any how he fixed it for that moment. I have informed the same to your sales executive mr. Sumit chatterjee (Code: 928651) & he assured me that if this happen again, i will get a replacement. And after 4days same problem started again & my godrej refrigerator stopped working. Now this time when i am trying to contact to your sales executive mr. Sumit chatterjee (Code: 928651) for the help, he is ignoring me for last 3days. Now i am in helpless situation & now i am sure a very poor quality godrej refrigerator sold to me by your sales executive mr. Sumit chatterjee (Code: 928651).

As i have a good faith on godrej brand for many years. Requesting you to kindly replace the poor quality defective godrej refrigerator with another model or refund my money, i want to cancel the deal. Your sale executive like mr. Sumit chatterjee (Code: 928651) misguiding customer in the name of godrej brand & selling poor quality defective godrej product.

Please do the needful asap.

Regards
Pinaki ghosh
M:[protected]/[protected]