[Resolved] Godrej Appliances — No service for faulty washing machine

Aditya Shete

from Mumbai, Maharashtra

Address:

421312

I had purchased Godreh washing machine WT 600c fully automatic on 10th May, 2016. Its not been a year and machine has given many issues till date.
The latest complaint I had registered was on 21st April, 2017 and there has been no service from Godrej till now.
I have faced many issues till date such as 1. Technician showing at my place as late as 10.30pm
2. Technician charging moneg for service
3. Technician not coming to my place even after customer care promising that he would show up
4. Godrej not responding to my mails
5. No response for escalation mails written

Its been more than a month after registering the complaint and Godrej has failed to service for my product.

The issue is getting out of hand and now I want full refund for the product.

Posting query here as there is no reply fron Godrej on mails, escalations.

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Jun 4, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Apr 23, 2017

Updated by Aditya Shete Added snaps of mails. Can not get details of escalation submissions as there is no data available.

Verified Support

Apr 24, 2017

Godrej Appliances Customer Care's response Dear Aditya,

We're sorry about this. Your details have been shared with our concerned team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

May 04, 2017

Godrej Appliances Customer Care's response Dear Aditya,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Regards,
Godrej Appliances Team.