[Resolved]  Godrej Appliances — no technician sent for service

Address:

400078

I have a service contract no.[protected] expiring on 05/04/19, on 17/07/18 i had raised a complaint (B[protected]) that my refrigerator is not cooling. This call was attended on 18/07/18 at 4.15 pm by Mr. Umesh Nair. Mr. Umesh changed the relay and assured me that the fridge will be working Ok and cooling will take place within a few hours. But since the cooling did not happen till late evening I called Mr Umesh back and i was told by him that the compressor mus have gone.
Today I raised another complaint (B[protected]) and clearly stated that I require the technician between 4.30 and 5.30 pm. I recd a message that Mr. Umesh will be attending to the complaint. Till now I have not received any call from Mr. Umesh. when i called the call center the reply was thet the technician will come between 6-7 pm I was given the no of Mr Yunus and Mr. Pankaj Bhatkar but both are not answering the phones.
I had taken the day off from work so that I am available when the technician arrives. I cannot take leave everyday and stay at home.
There is no response from Mr. Umesh even after calling several times. The other no. of the service center [protected] also there is no reply .
Please look into the matter.