[Resolved] Godrej Appliances — non addressal of complaint by godrej

mahajan1966

from Amritsar, Punjab

Address:

Pathankot, Punjab, 145001

I have booked complained no. [protected] regarding fault in my fridge under warranty on 29/11/2017. On visit of technican, it is observed that panel of fridge is faulty and required to be replaced. But after lapse of ten days, no action has been taken so far to rectify the fault. On enquiry, the stereotype reply is received from service cente that we have demanded part and as and when received the same will be replaced. It is mentioned here that functioning of new fridge is not satisfactory as i have lodged nos. Of complaint regarding proper functioning of fridge. But no body listening as well as no number of higher officer is available, to whom i can talk except with service center.
Very bad service on the part of godrej company,
Sc gupta,
[protected]

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Jan 19, 2018

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2017

Godrej Appliances Customer Care's response Dear Customer,

We regret the inconvenience caused to you. We have forwarded your details to the concerned team and assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Dec 19, 2017

Godrej Appliances Customer Care's response Dear Customer,

We understand that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Godrej Appliances Team.