[Resolved] Godrej Appliances — Refrigerator service

keeler

from Chennai, Tamil Nadu

Address:

Coimbatore, Tamil Nadu, 641018

My godrej pentacool 220 ltr refrigerator was repaired for uneven cooling and water overflow from the bottom on 20/06/2017. The invoice says the programme timer, bimetal, p. T. C. Relay, o. L. P were changed. The service personnel did not have the price list of the parts changed nor were the parts packed in boxes with mrp on it. Two years ago the same timer was replaced for rs.800, whereas it has been charged rs.2150 now. Why isn't the service personnel carrying a parts price list with him? How is consumer supposed to know the actual price of the parts replaced? This is not service but daylight robbery...

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Aug 7, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2017

Godrej Appliances Customer Care's response Dear Customer,

We'll surely get this checked with our team. Kindly provide the complaint number & your mobile number so that we can get in touch with you soon.

You can get the complaint number by calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2jOrpba

Regards,
Godrej Appliances Team.

Verified Support

Jul 05, 2017

Godrej Appliances Customer Care's response Dear Customer,

We are still awaiting your details. Please help us with the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jul 07, 2017

Godrej Appliances Customer Care's response Dear Customer,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.