Godrej Appliances — Selling of faulty technology

Recently I have purchased 261 liter 2 door convertible refrigerator on 26.3.2021 from M/s.J.T.Karachiwala, Jalgaon (Maharashtra). While purchasing my object was to have maximum usable space with recent technology from a reputed manufacturer. Hence, I selected this but totally disappointed. The refrigerator has failed to keep vegetables fresh & liquids. but in turn it is reducing is shelf life which can be achieved even on room temp. All the vegetables get rotten like with water marks on it even on minimum cooling setting further ice formation in the liquids is common. This complaints were raised to seller who sent service personnel to my home. But the service representative told that there is no control on air flow through vents & u have to keep everything only on the sides of vent, we r not satisfied with his answer. This negative points need to be explained to the customer by the dealers before purchase but he deliberately hidden the facts. our overall impression is that our old refrigerator was too good than the new one. we have wasted our money by believing on godrej reputation and the technology has failed completely wrt customer satisfaction. In this case it is requested to replace the item with proper item or complete refund of money. U are requested to communicate your views in this regards at an earliest please.