[Resolved] Godrej Appliances — service complaint for air conditioner

Mayank Mani Shukla

from Mumbai, Maharashtra

Address:

703,civil line jail road, 271001

Sir,
I took 1.5 tonne of air conditioner of your Godrej company 1 year ago, whose compressor was damaged, which was replaced by your company but the service of my ac by your service mechanic was done in a poor way since the day the compressor was installed.
There is a lot of noise coming from the air conditioner for which Complain has done several times on toll free number which I am being told that your home visit charge will be charged and then the other charges will be given.
I want to know why I should pay the mistake of your service and when I gave the service charge again why should I charge the service.
Therefore, I request you to remove it by giving special attention to my complaint or else I will be forced to go to the Consumer Forum with this ac.
Mayank Mani Shukla s / o Vikram Veer Shukla
703, Civil Lines Jail Road,
Gonda, Uttar Pradesh, India
271001

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Jul 27, 2019

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2019

Godrej Appliances Customer Care's response Dear Mayank,

I am extremely sorry to hear about your experience and would like to take this opportunity to resolve your complaint. Kindly provide the complaint number & your mobile number so that I can have my team address this on priority.

Regards,
Geet

Verified Support

Jun 26, 2019

Godrej Appliances Customer Care's response Dear Mayank,

I am still awaiting your details. Kindly help me with the same as it'll enable me to resolve your issue faster.

Regards,
Geet