[Resolved] Godrej Appliances — split ac unit defective

1966ghosh

from Bhubaneshwar, Odisha

Address:

Kolkata, West Bengal

I bought AC Split model- GSC 12FG8 MOG GRBAL (1.0 Ton) on 27.03.2017 from Great Eastern, B.T Road, Kolkata. Invoice no. DH/SA/1617/17277 at the costing 35, 000/-

The dealer told that this is Copper Coil AC and Compressor warranty 2 Yrs, The unit is not working well since March 2018 and when the company service man examines the machine, he told that there is Aluminium Coil in it and if the coil is not replaced by Copper coil the compressor will break down finally. Now the machine is not cooling at all.

My question is whether I have been sold a proper machine or not?
What do you suggest now?

Add-: [protected]@gmail.com

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Jun 29, 2018

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

May 21, 2018

Godrej Appliances Customer Care's response Dear Customer,

We’re sorry about this. Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

Regards,
Godrej Appliances Team.

Verified Support

May 24, 2018

Godrej Appliances Customer Care's response Dear Customer,

We are still awaiting your details. Please share the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team

Verified Support

May 28, 2018

Godrej Appliances Customer Care's response Dear Customer,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.