[Resolved]  Godrej Appliances — unable to provide service for washing machine under amc

Address:Raigad, Maharashtra, 410210

I have a godrej washing machine, which i purchased 1.5 years back and also i took companies amc service for maintainence. But from last few weeks i started getting problem with the machine. So i registered a complaint (Complaint no b[protected]) so they sent technician mr. Anand pawar for the service but instead of helping me with the issue he started blaming me only that i have kept the machine in wrong position, his behaviour was so rude that he was not even ready to wait. Then i called mr. Shravan sharma and mr. Ankur ved the area manager of godrej appliances kharghar and they assured me that they will look into this matter seriously and they gave me the number of the owner mr. Rajesh yadav for the service, he assured me that he will send a senior technician to me and rectify the problem. But nothing happened no one came, they are even not answering my calls and everything in vein. I tried to contact them multiple times and in the mean while the company also closed my complaint. I infact called head office godrej vikroli but no one answered. If the company can't provide service why do they keep amc? I think its not for free or company is not doing any favour by providing it. It was not expected from a company like godrej. I will never recommend it to anyone. Service is worst.
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Dec 24, 2018
Complaint marked as Resolved 
Godrej Appliances customer support has been notified about the posted complaint.
Verified Support
Nov 23, 2018
Godrej Appliances Customer Care's response
Dear Abhi,

Apologies for the trouble you've faced. Our team has been informed of your concern. They'll definitely address the same at the earliest.

Regards,
Godrej Appliances Team.
Verified Support
Dec 26, 2018
Godrej Appliances Customer Care's response
Dear Abhi,

I have been updated by my team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Regards,
Lisa
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