[Resolved] Godrej Appliances — Under warranty product not replaced
M
Mekhla Mukherjee
from Thane, Maharashtra
Aug 2, 2022
Sep 28, 2022
This thread was updated on Sep 28, 2022
Address:
Thane, Maharashtra
I had purchased a Hit mosquito bat from Amazon in the month of June 2022 however the same stopped working in less than a month. Since Godrej provides 6 months warranty on the product I raised the same with Godrej on 18th July 2022 and the same was accepted on 21st July 2022 for a replacement wherein I was informed that the defective product will be picked up in 10 days and a new product will be delivered however nothing of this sort has happened. I have written innumerous number of emails to Godrej however they have never ever bother to reply to me and its almost impossible to get in touch with a representative on their customer care line as they work less than Government job timings and whenever you call, all executives are always busy. Its a pathetic system they have created. They sell these defective mosquito raquets at escalated prices due to the brand and dodge customers this way after by trying to evade warranty. Pathetic company pathetic service and they have put details like culture and value on their main page of their website. They dont care about their customers at all, just concerned about the sale of the product and after that treat you like you're some piece of trash.
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Sep 27, 2022
Complaint marked as Resolved
Issue resolved
Godrej Appliances customer support has been notified about the posted complaint.
Aug 02, 2022
Updated by Mekhla Mukherjee The email id from which I had ordered the Hit Bat is mekhla.[protected]@gmail.com and the amazon order id is[protected]
Aug 02, 2022
Updated by Mekhla Mukherjee I am not sure how this got raised under the refrigerator category its for the Anti Mosquito Bat
This is displeasing to hear. I have shared your concern with KillPestsKillDisease / @HITKPKD. Rest assured, they will soon contact you to assist further. Alternatively, you can contact Godrej Consumer Products at [protected]@godrejcp.com or call[protected]. ~
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