Godrej Appliances — unique mode of servicing of acs under amc

Address:

110015

Godrej franchises are dealing with the electronics and appliances under amc in a very unique way. Here is the moving picture of such an over act.
1. During the last three years, the concerned franchise has not undertaken even a single wet service, except the dry one, inspite of repeated re quests and having drawn to the rules of the company concerning the type and number of services to be done. Minimum one wet and one dry service is a must. But these instructions / rules are for the people who are to follow and not for those who act in collusion with the masters. The dry service was also an eye wash. The technicians never come with the requisite tools and materials to do the dry service, not to talk of wet ones. Reports were lodged but it appears they had been given a very pride place in the dust bin, year after year by the people involved..
Their modus operandi is explained below based upon their smss:
2. The latest modus operandi is given below: -
A. Sms of april 03, 2019 sent and received at 6:02 am, says, "your call no is d[protected]. Secret code is 426. Share this with technician, if completely satisfied with the service. For assist. Call [protected]."point to be noted, no call or request was made from my side, this request was the result of their own imagination and foresight.
B. Sms of april 03, 2019 sent and received at 12:37 pm says, "technician-mehtab will be attending your call-d[protected] on 11/04/2019" point to be noted, the technician mehtab neither reported nor contacted before, on and after the specified date.
C. Sms of april 08, 2019 sent and received at 1:16 pm, says, "we are closing your godrej appliance complaint no. D[protected] as you have said that there is no problem. For help pls call [protected]. Point to be noted, i never said the words as mentioned in the sms, as no body spoke to me on this subject. It is their own imagination and concoction.
D. On april 16, 2019 at about 9:00 pm, i booked my request for the service of my ac with the web site with otp 9029.
E. On april 16, 2019 at 9:22 pm, sms received containing,"dear customer thank you for giving us an opportunity to serve you, ur service call no. Is d[protected], for enquiry pls contact [protected]
F. Sms of april 17, 2019 received at 6:48 pm, says"technician shahrukh khan wii be attending your call-d[protected] on 25/04/2019.
G. Godrej sms of april 18, 2019 received at 12:35 am, says," godrej consumer, we have attended to your appliance.in case of pending work, please give a missed call within 7 days on [protected]. Again a while lie. They attend the service while [censored]ing in their beds.
H. Sms of april 19, 2019 received at 11:41 am, that too, after i had spoken to the customer care services,, "your call no. Is d[protected], secret code is 802. Share. This with technician, if completely satisfied with the service. For asst., call [protected]. Point to be noted they have issued a fresh request no again.
I, brigadier kulwant singh saghu, am highly impressed by the sop being followed by the franchises of and staff of godrej & byoce (P) ltd working under the chairmanship of shri a. Godrej, who is one of the most respected industrialist of the world, there is no reason not to believe that if the staff of the company continued working like this, the company will be able to withstand the blow of competitive hammer in the future. I am also thankful to the staff who has with their cunningness and manipulation has laboured hard to open my eyes to see other products in the market. Till date i was blindly using the following products of the well reputed firm"godrej & byoce (P) ltd.