[Resolved]  Godrej Appliances — Warranty product but solution not provided by Godrej person

Address:Godrej, Pirojshanagar, Vikhroli, Mumbai- 400079, India. Phone: 1800 209 5511

I bought washing machine in April 2019 with 5 year warrenty… But it's wash motor not working since last 17 days (4th of July, 2022). A complain has been lodge for same to customer care on 5th July 2022. It was closed without giving any solution by GODREJ side. I have again lodge complain for repair of same. But in last 16 days no person came to check the problem & solution? Every day this person named Vinod Joshi from Udaipur Contact-[protected] saying I will come tomorrow… after two days… on this day, on that day. It has been 16 days and still he is saying same. After calling to GODREJ customer care, he is saying the complain was closed both times from customer side. I'm the customer, without my consent and without information to me they have closed complaints twice on that way. So the GODREJ customer care saying to lodge one more complain for the same problem that is not addressed even one time. GODREJ don't say about stipulated time for that warranted problem solution, Does this mean they will solve problem after one month or after one year, and meanwhile we have to make complaints several times and they will close our complain several times.
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Sep 3, 2022
Complaint marked as Resolved 
Godrej Appliances customer support has been notified about the posted complaint.
Verified Support
Aug 02, 2022
Godrej Appliances Customer Care's response
We regret the inconvenience caused. Requesting you to share your complaint & contact number on https://bit.ly/3xXCV8M so that we can get in touch with you for further assistance. ~ Lisa
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