Godrej Appliances — worst service - suffering

Hi,

*please read this before you buy a godrej ac *

I have lost all my trust in godrej product after having a bad experience with their ac.
I purchased a godrej ac around 2.5 years back. I have been having some issues with it since last month, cooling was not proper and there was ice formation on the coils.
I complaint regarding this via godrej customer care. A
Service engineer came and said that only cleaning needed and checked gas level and confirmed no need to top up. Chaged us 500 for basic service.

The problem was not rectified and again lodged a complaint after 3 days. Service engineer came tested and said gas must be low. He left the work uncompleted, as he do not have gas cylinder.

Next day new service engineer came after so many calls and toped up gas, paid 800rs to do it. Still the problem was not rectified and got worse. There is continuous water dripping from indoor unit.

After providing review in fb, they came again and said outdoor copper line need to be changed. Result - no change.

*now it's been a month, after so many visits, they found the issue, that it is a gas leak*
Such a long time to identify the issue.

They took indoor and outdoor unit to their place and after two days they said solved the issue but nothing been done, still we have the same problem. At least they have accepted that gas leak is still there.

Now they want to change copper coil. And the funny thing is they do not have stock for that.. Wating for stock to arrive from last week.

Spent almost 1month in this hot summer with out ac.

Hope the company will improve the customer support and service team.

Compliant number - c[protected]

Based on my opinion and usage please do not buy godrej ac..