Godrej Interio — complaint no w[protected]

I purchased one sofa at the cost of inr 60000 in 2015. There is one small leather torn on left side hand rest. Your representative visited, taken photo etc and asked to change entire leather of the sofa at inr 28000, which is undesirable, exorbitant and uncalled for. A person purchases consumer durable for its durability of reasonable period. For a small torn why can not you change the leather of the entire hand rest set instead go for entire change of sofas leather is not explained properly. No prudent man will do that. If in this way your company wants to cheat customers/ consumers like this i have commited blunder in choosing your brand and i now repent. I am told that my complain is closed which is also unfair. I want a reply in writing.

Thanking you

Yours faithfully

R. K. Jena