Godrej Interio — Consumer harassment / Delay in delivery of Products / Bad After Sales Service

Address:

Mumbai City, Maharashtra

We had booked an order for 4 products i.e. Shoe Rack / Coffee table / 4 Dining chairs / Sliding Ward Robe. We had made an advance of Rs.5000/- on 10 Feb 17 & were assured a delivery within 2 weeks. It was after a rigorous followup the products were delivered in instalments & later the engineers / technicians took a further 2 weeks to install the same.

When we had booked the order we were told that the total amount for the same would be Rs. 68, 336/- & accordingly we made the payment.
When we received the Invoices we found that we were overcharged & hence again had to followup for the excess payment. The people at Godrej did not inform us that we were overcharged. It is only just by chance that we tallied the Invoices with the payments & found that we were overcharged. We wrote to Godrej & after a long followup the excess amount was refunded to us. Details of the Invoices & payments is given below.
Date Invoice No Amount

[protected] 751/21200842 20, 049.62
[protected] 751/21200750 30, 800.21
[protected] 751/21200879 4, 072.24
[protected] challan - 716105 7, 842.96
Total 62765.03

Less : Paid
[protected] 18284 62336.00
[protected] 163677 5000.00

Amount Due to me 4570.97

Our point here is that have we not checked / tallied the Invoices & payments we would had been charged extra. For a Company which has its long existence & Goodwill in India follows such practices. We do not accept that it was an error & had it been an error the Accounts dept of Godrej Interio should have refunded us the excess charged without us demanding the same.

We may further mention that the product also had issues & had to be changed / replaced couple of times.

The whole process which started in Feb 17 ended in Jun 17.

Also I may like to mention that the attitude of the Customer relation dept was very bad & horrendous.

We really had a very bad experience with such an esteem company for the wrong practices & also the behaviour / attitude / after sales service.