Godrej Interio — delivered incomplete and damaged product, thus spoiled the schedule of a plan towards wedding gift.

 
3 Reviews
 Tapan Kumar Bhattacharyay on Nov 12, 2017
I have booked a wardrobe (Creation model) along with 4 doors and 2 drawer for the purpose of my daughter's marriage from godrej interio store run by franchisee "eastman" (Address : adya pearl, 1st floor ; 279/a, n. S. C. Bose road ; garia ; kolkata-700047 ; w. B.) on 24th september'2017 against 100 % payment ;
Though i was informed by the shop and their delivery unit, that all materials are ready with them and they are going to delivered on 7/11/17, but surprise to noted that, in two occasions i. E. 7/11 & 11/11 they could delivered only in incomplete manner (Without 2 nos. Drawer) along with a damaged "addon"" panel. After a sincere follow-up, i got a mail in this regard with a content that the missing drawer will be delivered on 29/11/17, but there was nothing mention about replacement of damaged panel,
This above furniture is required by 18/11/17 as per marriage plan, hence a early delivery and installation is needed which should be before 18/11/17.
Higher authority's intervention is required to resolve the issue, else i will be proceed for further move to get compensation towards the harassment, damage my daughter's marriage schedule and monitory loss.

Complaint Status


[Nov 12, 2017] Godrej Interio customer support has been notified about the posted complaint.
Complaint comments  2 Comments     Updated: Share0Tweet0Share0

Comments

Hi Sir,

We regret the inconvenience caused. Please send us your contact details at interio@godrej.com. Our team will assist you at the earliest.

Regards,
Godrej Interio Customer Care
Further to the aforesaid complaints, I would like to inform the following ...
1. There after subsequently during 13th Dec'17, 2 nos. drawer and some packed items was delivered and I have been intimated that all materials including damage panels are delivered and very soon they will depute their technician for installation . The technician was deputed on 16th Dec'17 and unfortunately with great surprises I have informed by the service personnel, that again some wrong items are delivered about damage add-on panel, so it can't be replaced ; though 2 nos drawers came rightly but unless the damage panel get replaced, these drawers can not be replaced .
2. Meantime as per the schedule, my daughter's marriages taken place, Unfortunately the purpose to get the wardrobe with drawers and planned to book it in much advance during September'17 has not solved . With a great embarrassing situation I used to visit to groom's house as and when godrej's call received but without any positive results.
3. After given plenty of bluffs / false promises within this two months period, presently none of the godrej's staff related with this order are responding to my call, and I am in dark regarding the status i.e. the expected delivery of the fresh panel and get assemble a complete product.
4. People are involved with this order are ( a) franchisee "eastman" (Address : adya pearl, 1st floor ; 279/a, n. S. C. Bose road ; garia ; kolkata-700047 ; w. B.) ; (b) Sales girl Ms. Anu Sharma ; (c) Service personnel - Mr. Abhijit / Mr. Jayanta Kanji ;
5. By purchased this product, I lost monetarily the interest of the total amount of Rs. 60991/- paid in advance on booking date. 24/9/2017 ; My credibility in front of my new relatives - groom's house and above all, much more tension / worries in this age.
6. As asked by customer care, Pls. find my contact details : Mobile no. [protected] ; e-mail id : tapanbhatta57@yahoo.co.in ;
7. Can I expect authority to get involved in this case and find the peoples who are spoiling the Godrej's reputation by screwing and harassing the valued customer of Godrej product..
8. A earley action is solicited to get back the present status and resolve the issue.

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    Godrej Interio - delivered incomplete and damaged product, thus spoiled the schedule of a plan towards wedding gift.
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