Godrej Interio — Delivery of mattress of wrong dimensions

Address:	Kolkata, West Bengal, 700008
Website:	www.godrej.com

On 20/05/2017 i visited godrej interio showrom at behala chowrasta, kolkata for a 7ft by 6ft matress. The saleswoman ms rima showed us different products and i opted for a godrej orthomatic regular mattress having dimension 7ft by 6ft. But when preparing the bill it was found that the dimension of the product was mentioned as 78 inch by 72 inch. I objected as my requirement was 7 ft by 6 ft i. E 84 incg by 72 inch. Then the saleswoman told us that the 78 inch by 72 inch mattress will be fit for our devan. I believed her words. The mattress was delivered on 24/05/2015 but it was found that the mattress falls short by 6 inch along length because it measures 78 inch instead of 84 inch. I contacted the showroom and it was told by the saleswoman that he would contact her head office at salt lake and call back me on the next day by 4 pm. But nobody contacted me and when i called the mobile number which she had given i was intimated that she was on leave. I contacted her on 26/05/2017 and she has confirmed that nothing could be done at this stage. I objected as it was her fault because i was looking for a 7ft by 6ft mattress. But she said that nothing is possible. I request to look into the matter and arrange to provide a customised product of the same quality at the same price to me otherwise the amount may be refunded to me and the product withdrawn.