Godrej Interio — fridge

Address:

Nawada,chaubey tola, East Champaran, Bihar, 845419

Dear sir,
I am the owner of a godrej fridge which i bought in 28.0202015. As you must be aware of, the compressors that your company supplies come with a 5 year warranty. The compressor of the product in question breathed its last, a comfortable 4 years and 6 months from its purchase date. I, therefore, registered a complaint, on the july, at your toll free number, many times the complaint id closed automatically. I wassured that somebody would contact me within 24 hours. This, however, didnt happen. When i called again, my calll was abruptly and rudely disconnected by your consumer service expert. Is this the type of consumer service one should expect from a company like yours?? When i decided to go for your product. I chose godrej because i was under the impression that you people offer good after sales service. But if this is the type of service you re offering, i see no sense in further going for your products ever again, or even recommending them. Your customer care representatives dont have the sense of politely responding to queries, your customer care centers don't have stock of spare parts, do you guys seriously think that we customers are a fool or baffoon?? If this matter is not sorted out, i am afraid i would have to consider legal options. Awaiting your reply,
With regards,
Prabhat kumar mishra