Godrej Interio — Godrej interio defective / poor quality Atlanta dining chairs

Godrej interio defective / poor quality Atlanta dining chairs

Dear Sir,

I have purchased Atlanta dining table with 6 chairs on 29/12/2019 and installed in Jan 2020. Within a few months o[censored]se, the chairs started sound and after sometime one of the chair was broke during the corona period. I registered a complaint but customer care / executive shows their ignorance to replace the chair. I said that all the chairs are very poor in quality and very delicate to hold a heavy person. It may break. But the executive was not agreed to replace the same. After continuous follow up and many calls they agreed to replace one broken chair. Since, the quality is very poor and not able to hold a person even of 75 kg. I told to replace all the chairs. But they denied. Now, the position is that again one of the chair is broken and remaining 5 are in very pathetic condition. All is very prone to break down. They are sounding very much and their parts are of very poor quality to withstand the weight and stop sound. Not feeling comfortable to sit. It makes me uncomfortable during dinner. My money goes wasted due to such fraud company who makes faulty products and charge very higher amount than market for its quality and comfort.

I registered a complaint on 04.05.2022 and for inspection they are asking for Rs.400/- without any service and they are asking us to pay Rs.6000/- for the service. Since, their products are so bad why can I pay money for such defective products within very short span of time and I had already complaint regarding the same previously during first complaint. The company is making us fool and charging for their faulty products.

1. Why should I go for a brand and purchase such a expensive dining table with chairs which is in poor condition after use of just 1-2 years?

2. Is it life of a branded furniture with life of approx 70000/-?

3. Is it good to forbid my father and other members to sit on them that it would be break.

4. What is the fun to purchase such furniture. Company is making us fool.

Really pathetic, I have also complaint to executive Mr. Shashank Shukla on 11.05.2022 who also not responded properly even after 10 days of complaint.

Kindly exchange the defective product as it is not the fault of customer who has paid the whole amount price as demanded by the company.

Now my view has been changed about the brand of Godrej. I will not suggest any one to purchase.

Regards
Nitin Kumar
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