[Resolved]  Godrej Interio — Incomplete Delivery and Pathetic Customer Service.

Address:

Mumbai City, Maharashtra

Dear Sir, I, Raju Patil, purchased Kreation X2 from Vikroli showroom with 450 Main unit, 450 Addon unit, 1000 Addon unit on 29th of July 2015 with Order Confirmation Form no. 371720 and Cash Payment Receipt no. 218836. I got my last delivery on18th of August 2015. The delivery was incomplete and I was not informed about it. The incomplete delivery came into light when the assembly team member Mr. Isral(contact no. [protected]) arrived for assembly of the product on 21st August 2015 at 11 AM. The missing parts are 450 main unit and 1000 addon Door then I called the Sales Exe. Ms. Mona Abdul Rahim Khan with salesman code-904125 on[protected]. Mr. Isral informed her about the missing parts, Ms. Mona assured us that the remaining items will be delivered the same day before 3:30PM. Ms. Mona told us to contact the delivery section Manager Mr. Nilesh on[protected] but the call never connected. At around 4 PM when I didn’t received any delivery I tried calling Both Ms. Mona and Mr. Nilesh, the call was never answered by them. The delivered packages have been opened by the assembly team and lying in my house and creating nuisance. This is the type of service provided by Godrej employees. Your failure to deliver and assemble the product has wasted my time and creating a nuisance. I want all the delivery done and product to be assembled within 24 Hours otherwise refund the full amount paid in cash. Raju Patil. Contact no. [protected]/[protected] Attached the photo of Calls done to Ms. Mona and Mr. Nilesh. order conformation form. panels lying of delivered product.