Godrej Interio — Problem with Delivery Timeline for Order Conf No 2261

Address:

Homeland Mall Kolkata

This is Raja Sarkar. I've booked 2+1 seater Conforto sofa set on 12.12.2020 from your Home Land Mall show room, Kolkata. Please find attached copy of Order Conf, 100% advance Money receipt.

Before booking the Cust Rep Associate informed that if i need an immediate delivery then he would arrange a demo sofa set from any of the showroom but I insisted for a fresh one. Then he told I have to wait 3 weeks as per Godrej Interio standard delivery Timeline. He also mentioned that it might take 3-4 days extra due this pandemic situation. I was told that by January 4th, 2021 delivery will be done. But he declined to put the delivery timeline in written.

I enquired about my order status and surprisingly came to know that my order would reach your Bhiwandi warehouse on 08.01.2021. It would take further 12-15 days i.e. by 23.01.2021 It might reach my place.

So it means I have to wait 3 more weeks to receive my sofa set.

This kind o[censored]nnecessary delay, mis information and lack of transparency of not giving the tentative delivery date in written from an esteemed company like yours is very much unexpected and unappreciated.