Godrej Interio — reg:pathetic service: low quality product/material

Address:	Hyderabad, Andhra Pradesh, 500032
Website:	www.godrejinterio.com/Godrejinterio/index.aspx

I ordered a Morpheus King bed from godrej interio showroom paying the full amount of Rs 25926 on 04 July 2018 at Gachibowli, Hyderabad. After 2 weeks I received my bed and the installation guy installed on the same day.

After 1 week, painting of the bed started falling down and whistling sound was coming from all over the bed.
After falling of paints, I can see the material is also not steel.

Since, I had to shift to a new place I asked the service centre to disassemble it, which they told will take 2 days and even after 2 days no one came to visit. I called customer service, MD of godrej interio, Hyderabad and even the salesperson. No one was taking it seriously and after a few calls, everyone started hanging up the call.

I had to shift as I was staying at a rented place before completion of a month. I started disassembling it by myself with the tools given with the bed. I was able to open all the screws except 2 of them(which they do purposely, so that later they can ask huge money for it). I again called to salesperson and customer service and asked to open the screw which has been installed by the technician of godrej. Again, no one came and stopped lifting my calls.

After one day, I asked the local technicians, everyone was giving a different way to open that screw and finally, I decided to cut the screws and I cut the screw using sea saw and shifted to a new place(If I would have waited for their service, It would have took a month to get a service).

godrej service is pathetic and warranty doesn't mean anything for them. They will make any excuses to make it void. Any service during warranty they ask for a huge amount of money.

Service under warranty or without warranty is a business for godrej.

I asked for the return but they agreed for replacement of the bed. After 1 week two technician visited my place and assured me of the replacement of a full bed with service id-5410501.

3 weeks as of now, even I registered the complaint with consumer affairs with complaint id-868699, they are denying for everything and asking me to give installation charges of Rs 650 to fix everything.

godrej interio must refund my amount and take their product back.