Godrej Interio — slide n store pro plus (colour: phiroza blue) 8 ft x 4.5 ft x 2ft

Address:

F- 03 / 001, PEERLESS NAGAR, SODEPUR, PO: PANIHATI, KOLKATA-700114, North 24 Parganas, West Bengal, 700114

On 31/12/2019 i have purchased slide n store pro plus model godrej wardrobe from national furniture stores, 618 b t road, kol - 700114 of natwood furniture pvt. Ltd. (Sodepur) [ [protected], [protected] ]. As per receipt voucher no. 812, dated 31/12/2019 costing rs. 37, 269.00 /- through hdfc bank, on account of sod/573/card-365. The same product received at home on 03/01/2020.

After fitting of the product it couldn't be kept in desired place inside the room due to height constraint on installation.
While on purchase & it's fitting process we are not been demonstrated & informed about the fitting process neither by the shop nor by the fitting technicians, that the very product can only be placed & installed where it can be feasible to lay for fitting & stand up for it's final placement.

Now, we are facing much trouble with anxiety as the product been fitted
& couldn't be accommodated in desired place where volume of the product is feasible & persists, due to these phenomena other furniture locations of the room got badly disturbed, movement inside the room is badly restricted.

The difficulty with the received product has been stated to the shop; also the fitting technicians of godrej have also informed the matter to their concern accordingly in time but even though no step has been taken from their end so far.

So, please do needful for cancel the earlier product & supply a new one of reduced height in it's place so that height constraint will not be there for installation & accommodation.

It is my heartiest request & will be grateful if you kindly solve my problem for customer satisfaction & i will be ready to accept any positive negotiations framed by you in this regard.