Godrej Interio — worst service since the product was ordered

Address:	400083
Website:	www.godrejinterio.com

Hi all,

I don't know how to raise my concern to godrej as this is one of the worst service that i have ever seen being a consumer.

Below is the summary from start to end that i have been face and still it is not an end for me.

On 3rd november 2018, i have a order brown colour multi door cupboard from godrej interior vikhroli,
During the time of order it was been promised that cupboard will delivered on 10th november 2018, which later delay due diwali vacation and delivered on 18th november 2018, that to damage cupboard was been delivered (Mirror was damaged, down drawer clip was incomplete, and left door wielding was incorrect. (Worst quality check was performed during deliver of the product).
Later the complaint was been registered to replace the entire cupboard on 19 december 2018 and was promised to deliver and fix in 10 day from the date of registration of compliant.
Over this time again the cupboard delivered late on 03 december 2018 with incorrect cupboard (Note: i had order the brown colour multi door cupboard v/s i receive pink colour multi door cupboard) again, worst quality check was performed during deliver of the product.
This not the end, thought the incorrect product was delivered to me, the previous damage cupboard is yet take away from my home. The transport team was also behaving so arrogantly saying "mein product wapis lekar jana bhul gaya hu and abhi jo karne hai woh karo i am responsible"
Since the 03rd december to till date the damage cupboard is laying at my home with no reason. And the service is just quite with zero follow up and no proper co ordination.
I am reason frustrated and pissed off by this kind of service from godrej team, the pain of writing this email to you guys just to inform about the incident and pain faced by me being a consumer.

This will be my last time purchase from godrej and same feedback will be shared with my fellow colleagues those who will ask me for my interior purchase.

I hope a proper action will be taken against team and transport team specially after this email, as this will be the evidence for me to share further.

Order no : won001343/10/0

Hsn code : 94.03.20.90