[Resolved] Godrej Properties — godrej emerald pre-launch refundable booking amount not being refunded | |||
On the 12th of august 2017 i visited godrej emerald. Godrej representatives said you can pay by check or by debit-card swipe and we'll refund you should you desire to cancel for any reason. I paid 3 check and made 1 swipe. The common understanding between godrej and several tens of people including me was that checks or swipes would be refunded. For personal genuine reasons, my extended family and i decided not to book property there, and it was immediately communicated to godrej within 24 hours. In spite of this, godrej deposited the 3 checks which luckily i was able to put a stop-payment to. However, they are refusing to refund money paid by debit-card swipe. Godrej has gone back on its word. Was this information helpful? | |||
Sep 24, 2017 Complaint marked as Resolved Godrej Properties customer support has been notified about the posted complaint. Verified Support Aug 24, 2017 Godrej Properties Customer Care's response Hello Naval, Our team is already looking into your concern and will get in touch with you at the earliest with an update. For any assistance, write to us at [protected]@godrejproperties.com or call on[protected] so that our representative will help you further. Regards, Godrej Properties Aug 26, 2017 Updated by dnaval Received a Intent to Refund Note from Godrej Emerald today Aug 26, 2017 via WhatsApp communication. See the attached image.  | |||
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+91 79 6190 0500
+91 79 6614 0200
+91 80 6761 7800
Godrej Bhavan, 4th Floor, 4A Home Street, Fort, Mumbai, Maharashtra, India - 400001
Within 24 hours I canceled. As per policy, they are supposed to give me back my 3 checks and refund the money taken via debit card swipe. Yet, in spite of cancellation that was communicated to them by Email, by Phone, by SMS, by WhatsApp, after several days they still proceeded to deposit the 3 checks. When 2 checks were deposited, I reminded them, why are they depositing the checks. No response was received. Then 3 days later, yet another check was deposited.
All the flat that were provisionally booked for me without paperwork of any sort are already booked / sold / allotted to others. So the money should returned back to me rightfully.
It has been several days now. Godrej is just stalling .. Bouncing from from one lower level manager to another higher level manager.