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Godrej Properties — godrej properties - not refunding booking amount on cancellation

I have booked flat (Godrej prakriti kolkata – tower yamunetri - 1301) on 19th november' by paying rs. 458, 905/- as a token amount.
Due to some personal reasons on 18th january’2019 i contacted godrej customer care to cancel my booking as well as sent a mail, now they are reverting there is no refund policy from godrej and entire amount will be forfeited and considered as a cancellation charge. There are several mail communications done but all are in vain.
Requesting to assist to get the refund of the booking amount or suggest if i need to go for further legal procedures. The money is high for us as we are from a middle class family.
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Complaint Status


[Apr 29, 2019] Godrej Properties customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: ShareTweet

Comments

I had booked a flat in Godrej Nature Plus project in Gurgaon which I cancelled in March 2019.
It has been more than a month but I still have not received my refund.

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    Godrej Properties
    Customer Care Service
    Customer satisfaction rating
    51%
    Complaints
    296
    Pending
    42
    Resolved
    138
    Godrej Properties Phone
    +91 79 6614 0200
    +91 80 6761 7800
    +91 172 502 0251
    Godrej Properties Address
    Godrej Bhavan, 4th Floor, 4A Home Street, Fort, Mumbai, Maharashtra, India - 400001
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