[Resolved] Godrej Properties — Refund of Token of Interest

Aditya.gaikwad

Address:

Unit No. 5C, 5th Floor, Godrej One, Pirojshanagar, Vikhroli East, Mumbai - 400 079.

Hi Team

I had expressed my interest in Godrej Nest project in Kandivali Lokhandwala by paying Rs.1, 00, 000/- as token through debit card on 31st Jan 2021. After getting the attached acknowledgement they asked me to sign the application form, to which I requested them to give me a days time to go through the details of the form as it was 20 pager form with complicated and legal language. But they convinced me to sign by saying it's just a mere formalities form, to which I asked them of term & condition mentioned in the form, to which they said there are no terms and conditions as it's jus an application form. Next day when I called th for cancellation for my application due to unavailability to arrange the financial and other financial obligations, they refused to take my request and said the token is not refundable as per the application signed by me states the same. I feel cheated by their sale team and there no proper response to my several mails and

Property Name : Godrej Nest
Location : Kandivali Lokhandwala
Amount : Rs.1, 00, 000/-
Date : 31/01/2021
Transaction Details : APPR No. 028423

Request your assistance.

+1 photos

Was this information helpful?

No (0)

Yes (0)

May 20, 2021

Complaint marked as Resolved

I would like to thank Godrej and Virendra from Customer Service team...They have proven that they still hold their values and costomer satisfaction is their top priority...After raising the issue... Virendra from Godrej followed with us and patiently listen to our grievance and took needed step to resolve...he has been genuinely responding to call and had been updating us with process and time taken for refund. Finally today we got our 100% refund from Godrej. My sincerest thank to Godrej team and vinrendra.

Godrej Properties customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2021

Godrej Properties Customer Care's response We apologize for the unpleasant experience you had. Request you to share your contact number via direct message so that our team member can connect with you at the earliest to assist you further.

Regards,
Team Godrej Properties

Feb 25, 2021

Updated by Aditya.gaikwad My contact details [protected]

Verified Support

Mar 01, 2021

Godrej Properties Customer Care's response Dear Aditya,

Greetings!

Thank you for your time. Your issue has been escalated to the concerned team. Please allow us some time, we are getting this checked for you on priority.

Regards,
Godrej Properties.

Verified Support

Mar 02, 2021

Godrej Properties Customer Care's response Dear Mr. Gaikwad,

Greetings from Godrej Properties Ltd.

We are in receipt of your query and would request you to allow us 2 – 3 working days to review the same.

Our team will get in touch with you to address the issue highlighted.

We appreciate your cooperation.

Regards,
Godrej Properties.

Mar 18, 2021

Updated by Aditya.gaikwad Dear Godrej Team,

Awaiting your response. I hope you would resolve my issue wherein I was cheated and reinstate my trust in Godrej brand by not promoting fraudulent activities by your employees.

Hoping for quick and positive response.

Regards

Aditya Gaikwad.