[Resolved] Goibibo — Amount not refunded after payment was made and flight ticket was not booked. | |||||
On 7th november 2015 I booked a flight ticket from mumbai to jammu from goibibo website.The payment was made and an amount of Rs 8181 was deducted from my account but the ticket was not booked and the transaction was shown dropped.On contacting the bank they told the transaction was successful and the amount paid has gone to goibibo.While repeated complaints to goibibo regarding this they just replied the transaction was dropped.The transaction id by goibibo is GOMUPKG077da[protected] and the bank transaction id is [protected]IG0AYQUZJI .Please do look into the matter. Was this information helpful? | |||||
May 12, 2017 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support Dec 17, 2015 Ibibo Group / Goibibo Customer Care's response Dear Sir/MadamGreetings from Goibibo.com As checked we have not charged you against this reservation so we request you to please share your detailed bank statement till date so that we may check the details with our payment gateway and assist you accordingly. Thanks and Regards Gocare Team | |||||
3 Comments | |||||
Comments
Please check the attached bank statement.
Reply
Dear Niva
Greetings from Goibibo.com
Hope you have got the refund hence resolving the issue from our end.
Do let us know in case of any further assistance required.
Thanks and regards
Mayur
Gocare Team
Greetings from Goibibo.com
Hope you have got the refund hence resolving the issue from our end.
Do let us know in case of any further assistance required.
Thanks and regards
Mayur
Gocare Team
35%
Complaints
5114
Pending
0
Resolved
1766
+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018